Our Support Coordinators are here to support those with disabilities or complex needs to access and navigate various support services. In order to Inspire you, these are our non-negotiables so be sure you are getting these no matter what provider you are with:
- Person-Centered Approach:
• Focus on your goals, preferences, and needs.
• Involve you in decision-making and planning.
• Recognise and respect your autonomy and choices. - Communication:
• Maintain clear and open communication with you, your family, and relevant service providers.
• Ensure information is shared appropriately and in a timely manner.
• Use accessible and inclusive communication methods. - Understanding of Individual Needs:
• Conduct a thorough assessment of your needs and circumstances.
• Keep abreast of changes in your situation and adjust the support accordingly. - Knowledge of Available Services:
• Stay informed about available support services, pro-grams, and resources.
• Assist you in accessing a broad range of services to meet your diverse needs. - Collaboration:
• Work collaboratively with you, your family, and relevant service providers.
• Foster a collaborative approach among different sup-port services to ensure a holistic and integrated approach to your care. - Advocacy:
• Advocate for your rights, ensuring you receive appropriate and quality support.
• Support you in advocating for yourself when possible. - Cultural Competence:
• Be culturally competent and aware of diversity in needs and preferences.
• Respect and incorporate cultural considerations into the planning and coordination of support. - Empowerment:
• Empower you to make informed decisions and build your capacity to self-manage where possible.
• Provide information and education to enhance your understanding of available options. - Flexibility:
• Be flexible and adaptable in responding to changes in your circumstances or goals.
• Adjust support plans as needed to meet evolving needs. - Documentation and Record Keeping:
• Maintain accurate and up-to-date records of support plans, agreements, and communication.
• Ensure documentation complies with relevant regulations and standards. - Continuous Improvement:
• Seek feedback from you and involved parties to continuously improve the coordination of support.
